Payoffs. There are a number of reputable review sites such as Credit Karma, Better Business Bureau, indeed.com etc where the majority of reviews either relate to specific instances of poor customer service, or gripes about interest rates and repossessions etc. This is a predatory loan company. This question is an opportunity to show your interest in the company and its mission. The estimated base pay is $17 per hour. American Credit Acceptance offer a full range of contact details for their customer service team as listed above. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. BBB Business Profiles are subject to change at any time. 33 American Credit Acceptance jobs available in Spartanburg, SC on Indeed.com. 59 jobs at American Credit Acceptance. This leaves them in a sense of limbo is what is happening and inevitably they fear the worst and may invoke fairly drastic measures. 229 reviews. margin-top: -10px; Example: I think a successful manager needs to be someone who is organized, empathetic and decisive. Phone Number: 1-866-544-3430. Online through the Customer Portal. Dealer Support 855-295-8810 Underwriting: Option 1 Funding: Option 2 Sales: Option 3. Ford Credit Customer . Similar to customer reviews, it is often difficult to get genuine feedback for a number of reasons. From a customer's point of view, the company has partnerships with approximately 3500 dealers across the USA. 4,197,855 reviews on ConsumerAffairs are verified. Monday Friday 8 AM 10 PM EST You'd be lucky to get any correspondence from them until it's too late. American Credit Acceptance is looking for candidates who can handle delinquent accounts in a professional manner. Salary information comes from 334 data points . Since our founding in 2007, American Credit Acceptance has become a leading national provider of auto finance solutions. Are Ford Credit Interest Rates Better Than Others? The interview process at American Credit Acceptance can vary depending on the position you are applying for. After five years I only have good things to say. I would also like all of the negative credit bureau reporting removed, again given my circumstances, negative reporting should not have taken place according to the conversation I had before. Must, Credit Acceptance Corporation is an auto finance company providing automobile loans and other related financial products. Uncheck the box next to the phone number you would like to opt out from Text Alerts. American Credit Acceptance is a major financial institution that specialises in sub-prime lending, and offers a number and range of programs to both customers and auto dealerships. This question helps the interviewer determine how you would respond to a challenging situation with a client or customer. American Credit Acceptance Example: I think I would make a good fit for this type of environment because I am used to working independently, but I also enjoy collaborating with my colleagues. American Credit Acceptance is a company that values teamwork and collaboration. Call customer service. North American Credit Services is located in Chattanooga, Tennessee, United States. I was not near my house today, and someone, $$ cash for junk cars $$ No titles needed 7 days a week pick up Call or text, Tired of waiting in line at the auto repair shop and wasting precious time out of, Im offering mobile auto repair services in Greenville SC and surrounding areas 1st. Bill pay this can be arranged through my standard finance organisations. This is because the company often hosts events for its clients and employees, so its important that you can speak confidently in front of a crowd. Now to finance a newer car. Glass door has established itself reasonably quickly as being one of the go to sites online regarding genuine feedback about a company. 1972. 800-733-2654 Monday Friday 8 a.m. 7 p.m. (CT) ; Other locations. Then she said shed have to review the call but it would take 48 hrs .. ridiculous . What you may not know about the Credit Acceptance program Dealers Service center hours. With regards to the vehicle, there are no age restrictions in terms of the year of the model, and in terms of mileage, to 150,000 miles will be considered in terms of the vehicles usage. Weekdays . Login - Credit Acceptance. CT, DE, FL, GA, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV, AL, AR, IA, IL, KS, LA, MN, MO, MS, NE, WI, AK, AZ, CA, CO, HI, ID, MT, ND, NM, NV, OR, SD, TX, UT, WA, WY, Website User Agreement and Privacy Statement. CUSTOMER PORTAL SIGN IN. Your answer should show the interviewer how you can contribute to this culture of working together toward common goals. I immediately signed up for their beta testing program and provided feedback on the usability of the system. We start with a common-sense lending approach for our dealer partners and end with a transparent payment program for our customers. As a matter of policy, BBB does not endorse any product, service or business. I forgot my account balance. (866) 544-3430. Dont go with them . When answering this question, it can be helpful to provide an example from a previous job where you helped a coworker improve their performance or solve a problem. What salary does a Customer Services. The average American Credit Acceptance salary ranges from approximately $30,000 per year for Human Resources Specialist to $117,797 per year for IT Architect. I rather try and eat water with a FORK. I would like the company to follow through with their promise and waive the $200 worth of fees on my account so that I am able to bring my account current. Now I have late fees for my rent and cant even pay the rent until the 12 th . Finding independent valid reviews can be a real challenge. If hired, what would be your approach to handling delinquent accounts? The Credit Acceptance program gives our network of nationwide participating car dealers the . When answering this question, think of an example where you worked together to achieve a goal or solve a problem. Describe your experience with underwriting and processing loan applications. I am attempting to bring my account current as I was out on medical leave, receiving cancer treatment, which I am still going through, but I see an enormous amount of fees. Product: American Credit Acceptance Car Loans. Glassdoor has salaries, wages, tips, bonuses, and hourly pay based upon employee reports and estimates. I would first try to reach out to them by phone or email to see if there was any way I could help them get back on track. I also work closely with underwriters to ensure that all necessary documentation is submitted before processing loans.. Shares of Credit Acceptance have lost 2.8% over the past six months compared with a 15.9% decline of the industry. I'm very grateful for the level of understanding during the . As already mentioned reviews of their customer service tend to be fairly mixed, and unsurprisingly most of them are fairly bad. Your web browser (Internet Explorer) is out of date and no longer supported. Furthermore, it is important to note that the inclusion of a financial company or professional on Wallet Hub does not necessarily indicate their involvement with the site or control over the information that we display. Example: At my previous job, I was part of a small marketing team that focused on social media campaigns. Feeling chatty? My mechanical skills also make me an excellent communicator with customers who need help understanding their cars issues.. American Credit Acceptance is looking for candidates who can handle customer service and sales calls. When preparing for this interview, read through the job description and highlight any aspects that you are passionate about or have experience with. Funding. What are your thoughts on the current state of the automotive market? (866) 544-3430. Direct your payment to P.O. Sunday Closed. Based on 112 salaries. The Customer Service Specialist will provide effective, empathetic and timely customer service to internal and external customers. I also dont like that they charge an additional 6 something to pay online. . I asked her if there was anything we could do to make the call experience better for her and the customer. Funding. Are you sure you want to do this. 1,001-5,000 employees. What would you do if you saw a coworker making mistakes? Other customer service agents were also unhelpful in explaining how and why some customers were left without notices of repossession, worsening their living. Loan paid off 3 months ago, still report as 30 days past due. Underwriter. How did you handle it? Payoff checks should be sent to the address below. Phone Numbers: Bank Payoffs | C.U. There are less expensive forms of credit available such as . STATE. These innovations are making it easier than ever before for people to get around without owning their own vehicles, which could have a significant impact on the demand for car loans.. Im excited to be almost paid off. Customer Support 866-544-3430. .blue-bg .journal-content-article { It is likely that the majority of jobs will be around three main areas, that of sales, that of chasing a bad payment non-payment and repossessions, and various types of financial modelling and statistics. American Credit Acceptance Employee Reviews for Customer Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. . Ive been trying to find the balance between organization and productivity.. Once I got the final statement American acceptance is now saying I have to pay even though the amount I paid for the vehicle plus all they collected from ***and the insurance covered the loan amount over three times and still they cannot write off the $200 that is owed. New American Credit Acceptance Customer Service jobs added daily. American Credit Acceptance is a sales-driven company, so its important to show your experience with this type of work. Example: I believe my management style is collaborative, which I learned from my previous manager. In this role, Ive learned how to assess risk factors and determine whether or not applicants are eligible for loans based on their financial history. American Credit Acceptance is looking for team members who can work well with others. We're dedicated to empowering the emerging credit consumer to purchase reliable and affordable transportation. +1 800 729 7633. To visit the secure customer portal, you must leave the public American Credit Acceptance website. It should be remembered that this type of industry will inevitably be more cutthroat than mainstream auto dealerships, even though they can be numerous similarities between the two. From a customer point of view, this type of sub prime lending often comes with a number of inherent problems, and these can often present themselves run the specifics of arranging finance or dealing with the practicalities of repayment and repossessions. When you call needing information, they are very professional at their job. Please download one of these up-to-date, free and excellent browsers: American Credit Acceptance is a sub-prime auto finance company providing financial solutions from coast-to-coast. Call 1-866-544-3430. Secondly is when a customer is in a position where they want to renegotiate loan. American Acceptance Fast Decisions, Faster Funding.https://www.american-acceptance.comhttps://www.american-acceptance.com. Specialties. Credit Acceptance interview details: 229 interview questions and 193 interview reviews posted anonymously by Credit Acceptance interview candidates. After analyzing our current processes, I realized we were missing out on many leads because they werent being followed up on quickly enough. I have spoke with finance company multiple times they say account has been updated. }, Loans made or arranged pursuant to a California Finance Lenders Law license. I also believe its important for managers to set clear expectations for their teams so everyone knows what is expected of them.. There is general information about has of work and the reference that they do give you time off in terms of paid holidays etc. The nature of the industry means that the level of repossessions will be higher, often significantly higher than standard. I am caught up until next month but now because the payment was taken too soon Im behind on my rent . Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. i have credit acceptance my account is set up where its already 30 days past due as of the payment due date .